Bud Drollette

Conservice — Help Desk / Desktop Support Technician

1,040 hrs on record

last played Jun 2026 · currently in-game

• Manage Active Directory user accounts and Google Workspace / Microsoft 365 admin.
• Clean and reformat systems for deployment across the company.
• Helped set up networking for new buildings and new desk pods.
• Resolve hardware, software, and account-access tickets for end users.

Signal Fiber — Underground Fiber Optic Technician

2,080 hrs on record

2024 – 2025 · Google Fiber contract

• Spliced fiber optic cables for Google Fiber residential installations.
• Manually dug trenches and laid fiber cables to homes.
• Followed complex wiring diagrams to splice fiber correctly.
• Tested every splice with a light-signal meter to verify the line.
• Still own splicing equipment and keep my skills sharp.

Bridgerland Technical College — IT Diploma

1,200 hrs on record

last played Oct 2024 · 100% completion

• Completed IT diploma program.
• Earned CompTIA A+ certification.
• Earned CompTIA Network+ certification.

RR Donnelley — Industrial Printer Operator & Technician

10,920 hrs on record

2019 – 2024 · 5 years · 42 hrs/week

• Ran multiple large Xerox industrial printers in the Xerox department.
• Managed print queues to hit production deadlines.
• Troubleshot and replaced toner cartridges, web assemblies, and other consumables.
• Promoted into Proprietary Imaging, operating large Prosper inkjet systems.
• Diagnosed and serviced ink cartridges, MICR ink, and perforator units on the Prosper line.

Vivint Smart Home — Tier 4 Smart Home Technician

2,080 hrs on record

2019 – 2020

• Reconnected door and motion sensors for home security systems.
• Reattached and networked home security cameras.
• Troubleshot home AI systems integrating with Amazon Alexa.
• Tier-4 escalation point for hardware and connectivity issues field techs couldn't resolve.